South County Mental Health Center

Incident Reporting/Risk Management Coordinator

Delray Beach, FL - Full Time

Incident Reporting & Risk Management Coordinator


Position Summary
South County Mental Health Center, Inc. is seeking a detail-oriented Incident Reporting & Risk Management Coordinator to support organizational safety, compliance, and risk management efforts. This position is responsible for investigating incidents, maintaining reporting systems, analyzing trends, ensuring regulatory compliance, and recommending corrective actions to promote a safe environment for clients, staff, and stakeholders.


About Us
South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.


Minimum Qualifications
  • Bachelor’s degree in Health Services Administration or related field
  • Minimum one (1) year of experience in health services
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office applications, including Word and Outlook
  • Strong analytical, critical thinking, and problem-solving abilities
  • Ability to maintain confidentiality and professionalism


Preferred Qualifications:
  • Master’s degree in Health Services Administration or related field
  • Administrative experience in healthcare settings
  • Experience with behavioral health or mental health services
  • Familiarity with healthcare incident reporting systems and regulatory requirements


Duties and Responsibilities
Incident Reporting & Documentation
  • Report incidents through the Agency for Health Care Administration (AHCA) Incident Reporting System (AIRS)
  • Submit reportable incidents to the Department of Children and Families (DCF) Incident Reporting and Analysis System (IRAS)
  • Thoroughly document incidents, including dates, times, locations, involved parties, and event details
  • Maintain accurate incident records and tracking logs
Investigation & Analysis
  • Investigate incidents to determine root causes and contributing factors
  • Analyze incident trends and identify opportunities for improvement
  • Develop recommendations to reduce future risks and enhance safety practices
  • Support corrective action planning and follow-up activities
Grievance & Compliance Management  
  • Assist with grievance investigations when required
  • Review completed grievances and maintain grievance logs
  • Ensure compliance with regulatory reporting requirements and organizational policies
  • Support audits, reviews, and regulatory inquiries as needed
Reporting & Quality Improvement
  • Prepare clear and concise incident reports and summaries
  • Present findings and trends to the Quality Assurance Committee
  • Utilize incident data to support risk management and quality improvement initiatives
  • Recommend process improvements to strengthen incident reporting procedures
Additional Duties
  • Participate in safety, compliance, and quality improvement activities
  • Perform other duties and special projects as assigned


Core Competencies
  • Strong critical thinking and analytical skills
  • Excellent written communication and grammar skills
  • Ability to identify patterns, trends, and root causes
  • Strong organizational and documentation abilities
  • Knowledge of incident management and risk mitigation principles
  • Effective communication and collaboration skills
  • Ability to maintain confidentiality and exercise sound judgment


Physical Demands
  • Primarily sedentary work with extended periods of computer use
  • Frequent typing, report preparation, and data entry
  • Occasional walking, meetings, and departmental visits


Working Conditions
  • Professional office and healthcare environment
  • Frequent interaction with leadership, program staff, and regulatory agencies
  • Standard business hours with flexibility based on organizational needs


Performance Standards
Performance will be evaluated based on:
  • Accuracy and timeliness of incident reporting
  • Quality of investigations and root cause analyses
  • Compliance with reporting requirements and regulations
  • Effectiveness of risk reduction and quality improvement initiatives
  • Timeliness and accuracy of grievance tracking and documentation
  • Communication and collaboration with internal stakeholders


Schedule & Work Details
Full-Time Position
Schedule: Monday – Friday (hours may vary based on organizational needs)
Location: In-person (Delray Beach, FL)
Pay: $25/hour


Benefits
We offer a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Paid time off
  • Life and long-term disability coverage
  • Voluntary benefit options
  • 401(k) with employer match


Additional Information
Background check required
Drug-free workplace
Equal Opportunity Employer (EOE)

Apply now.

Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.

Apply: Incident Reporting/Risk Management Coordinator
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*